Refund & Returns Policy

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At KethRideOfTrust, operated by Keth&Fred, we are committed to ensuring your satisfaction with our blue light glasses. If you are not entirely satisfied with your purchase, we are here to help. This Refunds & Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

2. Return Eligibility

2.1 Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • The return request must be made within 30 days of the purchase date.

2.2 Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at kethinaurelus@gmail.com with your order number and reason for return.
  2. Once your return is approved, we will provide you with a return shipping address.

3.2 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refund Process

4.1 Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund.

4.2 Refund Method

Refunds will be issued to the original method of payment within 7-10 business days after the return is approved.

4.3 Partial Refunds

In certain situations, only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at kethinaurelus@gmail.com.

6. Contact Information

If you have any questions or concerns about our Refunds & Returns Policy, please contact us at:

Keth&Fred
116 Hancock St
Email: kethinaurelus@gmail.com

Thank you for shopping with KethRideOfTrust. We appreciate your business and are here to help with any issues you may have.